A former staff member of Big Idea Productions [creators of VeggieTales] and Willow Creek, Dawn Nicole frequently contributes to today’s leading-edge thinking of integrating Christianity and culture but is best known as a change agent who is intent on stretching imaginations, connecting people and making a difference.

Dawn participated in the M2LIVE webinar series sharing on 5 Ways Social Media Can Kill Your Brand. Here’s my notes and you can check out Dawn’s here.

• Over 500 billion minutes per month are being spent on Facebook.
• One of the fastest-growing demographics is middle-aged women.
• Twitter is growing fastest in the age 12-16 demographic.
• People are now connecting with brands through social media.
• Everything is moving mobile.
• Over 30% of people who are connecting to social media are doing it through their smartphones and mobile devices.
• Hear how Park is using texting.
• Technology can be leveraged for “holy” things.
• Some churches are allowing people to text in prayer requests.

1 – To be unprepared

• Organizations are rushing into the space out of a fear of being left behind.
• Since social media is free, many people are jumping into it without thinking about why.
• “If you fail to plan you are planning to fail.”
• Being unprepared will kill your brand.
• So many people are throwing darts without a bulls eye in mind.
• We have to have a clear, defined target.
• Planning is a key component of effectively using social media.
• There is no perfect fix.

2 – Having the wrong people lead it.

• Social media channels can get delegated down to the wrong person.
• It’s not the job for a tech person… they often don’t have the larger picture in mind.
• You need to look at social media as one of the first ways your church interacts with the public.
• Whoever is spearheading you communication channels needs to be involved in the flow of social media.
• Social media isn’t a siloed function of organizations.
• You have to have a cohesive identity in how you are expressed in social media.
• The people you put in leadership of social media will be “brand ambassadors” for your organization.
• Social media isn’t a task to tackle.
• It’s not an item on your checklist.
• Communications is another channel to deliver your vision.

3 – It’s not set it and forget it.

• It’s not uncommon for organizations to set up multiple accounts but have no one championing it.
• “If you build it they will come” doesn’t work anymore.
• If you build it, they expect a response.
• Silence on social media is worse than not having a social media presence.
• Every communications channel has its own rhythm.
• Content is king when it comes to blogs.
• Audience interaction determines the rhythm of other channels.
• Check Facebook and twitter hourly and daily and respond when appropriate.
• It changes the way we communicate and will impact our daily activities.
• Social media isn’t something everything should do.
• How does it fit around what you do well?

4 – Not Adding Value

• SPAM applies to content.
• People are looking value.
• Don’t just repeat what people have already heard.
• Leverage it to give new, relevant information to your audience.
• It’s not about YOU, it’s about your audience.
• How can you meet their needs?
• Social media is a two-way conversation.
• It’s also a listening tool to connect with your audience.
• You don’t have to always know the answer.

5 – Expecting miracles.

• Technology isn’t the end-all-be-all.
• Social media isn’t a substitute for other media channels.
• Print still has a place in most places.

Some examples of social media impact:

• Greenpeace vs Nestle
• OldSpice YouTube campaign
• TSA backlash

Closing Thoughts

• People have always had conversations but social media gives people a public platform to amplify them.
• Google removed front doors. It made everything accessible.
• Don’t get overwhelmed… you don’t have to do everything at once.
• Think through what you want to accomplish and how it fits who you are as a church.
• Does it matter to the people you are trying to reach?
• Planning will help your efforts become more fruitful and effective.
• Choose channels that are manageable. Try one at a time.
• Experiment and let people know about it.
• Experimenting gives you freedom to adjust.
• Don’t be afraid to collect information.
• Don’t be afraid to ask people questions to find the right channel.
• Conversation beats everything.

A former staff member of Big Idea Productions [creators of VeggieTales] and Willow Creek, Dawn Nicole frequently contributes to today’s leading-edge thinking of integrating Christianity and culture but is best known as a change agent who is intent on stretching imaginations, connecting people and making a difference.

—

How Texting Works

• Think of your phone as a tool for connecting with your audience in an intentional and controlled way.
• Texting is permission based.
• We have to think differently about texting than we do any other communication channel (i.e. direct marketing, email, etc).
• We need to be intentional and keep the special privilege and relationship we have with people.
• Some people say texting began in 1989 with a Motorola beeper.
• Japan first adopted text messaging; America is a bit behind.
• Texting the Great Debate. Texters in all countries use “lol”, “u”, “brb” and “gr8.”
• ~(_8^(\)   – Homer Simpson
• When American Idol used texting for voting, we got it.
• In the 3rd quarter of 2006, over 12 billion texts were passed through AT&T’s network.
• 87% of the US population has mobile phones.
• Over 110 billion text messages are sent every month (up 1,000% from a few years ago).
• Adults send/receive 357 text messages per month on average; compared to 204 phone calls.
• Teens/young adults send 1,742 text messages per month.
• Texting is a communication channel of the future.
• 87% of 13-27 yos send text messages… 73% of 15-37 year olds… 44% of 28-39 year olds; 18% of 40-49 year olds.

Textology Terms

• SMS – Short Message Service
• Shortcode – Your “address” … hard to create/approve with all carriers.
• Keywords – tell the system what to do. There’s more flexibility with keywords.

Applications of Texting in Church

• Text-to-Screen – user initiates contact. (asking questions to the pastor, etc); allows church.

1. Granger Community Church did a whole weekend called “Ask Anything” where people could text in their questions to the pastor.
2. Park Community Church does Q&A in every service. (that’s me!)

• Surveys & Polls – allows people to share their opinion and gets people engaged so they can participate, not just listen.
• Text Alerts – church initiates conversation with their church. Churches set up texting groups to alert them about upcoming events and news.
• Promos - an opportunity for an audience to engage and win something… think radio content.
• Bouncebacks – get people specific information about events/opportunities. (Example, you have a BBQ… you can have people text the word BBQ to your shortcode and a message bounces back to them with info about the BBQ).
• Two-Way Messaging – think ChaCha. Example: During church service times, you could allow people to text questions and have someone respond to them personally. (Mental note: We need to do this at Park!) It’s a great way to give them next steps… can change the way you communicate.

Bottom line… you need to check out Jarbyco!