One-size-fits-all doesn’t work when it comes to managing the human side of an organization. People come in different personality types, some requiring a specific leadership approach. Who deserves continued investment and who doesn’t? Can you turn someone’s performance around? Here’s the danger: if you don’t know how to deal differently with different kinds of people—especially the difficult ones—they can derail your entire vision. Drawing on the wisdom of 20 years of coaching top business and church leaders, Dr. Cloud presents concepts that can expand your capacity for accurately assessing and managing each person on your team. “These leadership concepts,” says Bill Hybels, “have forever changed the way I lead.”
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- Every leader has “this guy…”
- Wherever you are, God has called you to be a steward over a vision for the specific reason of changing something.
- Will you allow “this guy” to stop your vision from moving forward?
What Does a Person Do When the TRUTH Comes To Them?
- What does a person do when reality comes to them?
- All systems of leadership will tell you one of the biggest first tasks of a leader is to discover what the reality is.
- Where your maturity isn’t strong enough to do something, add external structure.
- Feedback is not easy to hear sometimes.
- We make assumptions as leaders.
- We are kind and responsible, but when someone gives us feedback we listen.
- We take feedback and adjust, are thankful for it and get better.
- The problem is that we lead like that and think that other people are like us, too.
- Not everybody is the same, therefore you cannot deal with every person you lead the same.
- Diagnose who you’re talking to and deal with them appropriately.
3 Categories of People: Wise, Fools, and Evil
1 – Wise
- When the light comes to them, they adjust themselves to match the light.
- When the truth comes to them, they change.
- Correct a wise person and he will be wiser still.
- When you confront them, they smile.
- They thank you for correction/feedback.
- A righteous man will strike me and it will be a blessing. – David
- Talk to wise people. Talking helps because someone is listening.
- Coach them.
- Give feedback.
- Resource them.
- Leadership Challenge with the Wise: Make sure they are a match for what you need.
- Keep them challenged appropriately.
2 – Fools
- A fool may be the smartest and most gifted person around the table.
- They are where they are because of what they do and who they are.
- BUT, when the light comes they adjust the light.
- They are allergic to the light and try to dim it.
- They try to adjust the truth.
- They excuse it.
- They minimize it.
- Or, they shoot the messenger.
- “If you would just…”
- They deny that it’s reality.
- They externalize it.
- They aren’t happy when they get feedback… and get angry.
- They have meetings after meetings.
- One of the most important feelings you can have as a leader is hopelessness.
- A nice, responsible leader has hope that a fool will start listening.
- You’ve got to get hopeless.
- Insanity is doing the same thing over and over and expecting results.
- Do not confront or correct a fool, lest you incur insults upon yourself. [shoot the messenger]
- Stop talking… they’ve stopped the vision.
- You’re no longer in charge of the mission.
- Your job as the leader is to take stewardship over the vision and stop the insanity.
- Stop talking.
- Talk about the problem that talking about problems doesn’t work.
- Take the talk above the weeds and talk about the pattern.
- Express your hopelessness.
- When you’re hopeless, you’ve got to protect the vision.
- Stop talking about the issues and start talking about the issue.
- Set limits.
- Limit your exposure to problems.
- You cannot afford to lose much more.
- This is where you can get soft and loving.
- Maybe they are foolish because of reasons related to shame and insecurity.
- People want feedback in different ways. Find a way that works.
- Define how you should give them feedback.
- Next, ask “What will we do if I do what you want and nothing changes?”
- That’s when you can get specific about the consequences.
- Fools change when the pain of not changing is greater than the pain of changing.
- There is great hope for fools.
- It takes guts to do what leadership requires when you’re dealing with a fool.
- Leadership Challenge: Limit your exposure. Be clear about the consequences. Give them a choice. Follow through.
3 – Evil
- Have destruction in their heart.
- They want to inflict pain.
- You’ve got to believe that there are truly bad people in the world.
- Reject a divisive person after a second warming.
- We have to go into protection mode with evil people.
God has called you to lead people.
- It’s not always about the plan but getting the people to work the plan.
- Take the leadership challenge to not let someone’s character problem stop the mission God has called you to from moving forward.
“The Church of today is a place of collaboration, a countercultural community of reconciliation and justice,” says Rev. Brenda Salter McNeil, a much-sought-after speaker worldwide—and one frequently requested by attendees of The Global Leadership Summit. President of a leadership development organization and a 2010 presenter at the Lausanne World Congress in South Africa, Rev. Salter McNeil is zealous about preparing the Church for the impact of globalization by changing the way the next generation of Christian leaders think and act toward people who are different. Rev. Salter McNeil is a lightning rod for transformation, bringing people together from all nationalities to complete our shared Kingdom assignment in the Church and beyond.
Salter McNeil & Associates
Salter McNeil & Associates Blog
Brenda Salter McNeil Twitter
Outreach Magazine Where’s the Other Half of the Gospel?
Leadership Journal Get Out of Jerusalem
- In 1986, Brenda and her husband were invited to England to talk about the African-American Church in America.
- Redundancy in the church has happened as a result of industrialization.
- “Where have you been? Why didn’t you come sooner? Didn’t you know what we were going through?”
- A catalytic event is a game-changer.
- It’s a moment that changes everything.
- It will broaden your experience, humble you, and expand your worldview
- Catalytic events are never nice, easy, or comfortable.
- Catalytic events cause you to hang on for dear life.
- Words can fail to communicate feelings in catalytic events.
- In 1947, Captain Chuck Yaeger broke through the sound barrier.
- Many other people tried what Chuck did and failed.
- When the severeness of the shaking was at its most intense, Chuck resisted the temptation to pull back and he moved forward.
- Most of us have been impacted by huge demographic, economic and cultural shifts that have changed our world over the past decade.
- It’s shaken us at our core at the speed of light.
- These catalytic events are unprecedented.
- Young leaders have grown up with the shaking around us beneath their feet.
- The new generation is global by default.
- Technology has made it possible for the world to be connected.
- We know what’s going on?
- How have you responded to that as a leader?
- Are you suffering from information over-load? Has it immobilized you?
- Or, has it challenged and spurred you forward?
- Acts 1:8 was the catalytic moment that birthed the Church.
- This text defines our mission until Jesus returns.
- Everyone who receives the apostles’ teaching become witnesses of the Kingdom of God.
- We are to take it across geographical, economical, and racial boundaries.
- We need to lead the church forward into a global future.
- God has created us for globalness.
- There is a movement outward.
- We have to break through one cultural barrier after another.
1 - We must begin in Jerusalem
- Jerusalem represents our home turf, our comfort zone.
- It’s a place where we are known and people understand us.
- It’s where we feel most comfortable and connected.
- It’s a place where people are most culturally like us.
- It’s a place where even if they don’t like you they have to let you in.
- At first glance, any leader could make a church work in a setting like Jerusalem.
- It takes courage to be a catalytic leader.
- If you really think about it, it takes courage to be a catalytic leader in Jerusalem.
- It’s not… it forces us to look at our own bigotry.
- We have to take on the risk to talk to our own family, our own people, our own kind.
- We have to have the courage to address the systems that aren’t inclusive.
2 – Judea
- Judea is the place in your world that is close to home but is not quite home.
- There are subcultures that require acceptance and flexibility.
- There are cultural differences expresses there are tough to navigate.
- They are subcultures that divide us.
- We are all from the same place but we are speaking a different language.
- It’s like one generation talking to another… we need translators.
- Ministry in Judea requires catalytic change and prophetic leadership.
3 – Samaria
- A place nearby that we avoid.
- Represents people who are hostile to us.
- We don’t relate to them at all.
- They are the “other.”
- Samaria’s worldview is different than ours.
- Like the neighborhoods we drive through and lock our doors.
- It’s a place of sex trafficking.
- It’s a place of child soldiers.
- It’s a place of corporate greed.
- It’s a place of environmental injustice.
- We are called to be witnesses in Samaria.
- It means moving outward and experiencing the otherness of those around us.
- It’s not easy.
- It takes an extraordinary leader to go to Samaria.
- Requires leaders who have extraordinary thinking.
- It moves you beyond your natural affinities.
- Jesus said, “you shall receive POWER…” to push us out of our comfort zones.
- Samaria forces us to contend with the complexities of our differences.
- You can’t escape it.
- Requires unorthodox methods.
How Do We Move From Where We Are to Where Jesus Calls Us To Be?
- We have to have a catalyst.
- Without a catalyst we stay stuck in our safe space.
- We have to have something that pushes us from where we are to where we are supposed to be.
- Acts 2 is the Catalytic Event.
- People were bewildered by what they heard and were amazed.
- The accuracy, authenticity and credibility of what people heard was undeniably clear.
- A mutli-national, multi-lingual, multi-racial church was born in Acts 2. It was a global movement.
- It’s amazing and confusing
- The Church is called to be counter-cultural.
- It’s meant to confuse and bewilder the world.
- Like Peter, we need to be ready to answer the question of what the catalytic events in our day mean.
- As catalytic leaders we have to be willing and ready to interpret the events of our time through the eyes of faith, not fear.
- Maybe globalization God’s way of getting people who have been isolated have to learn how to partner together and collaborate.
How To Be a Catalytic Leader
1 – Pray for Divine Mandate
- Catalytic events are not things we can conjure up.
- They happen when God breaks through with something new
- We can’t do something about everything, but we can do something about a few things.
- Ask, “what things need my name on it?”
- The most dangerous prayer you can ever pray is, “God, break our heart for what breaks yours.”
- It’s not what we can do but what God can do.
2 – Name Your Catalytic Event
- Stop and ask God, “What are you doing?”
- We need Christian leaders that view catastrophic events as catalytic moments for the spirit of God to break in.
- God is not dead. He is still able.
- The Father has always worked.
- God is at work in our world.
- Our job is to find where God is at work.
- Look for the catalytic events that will set you up for success.
3 – Mobilize people to go!
- Faith without works is dead.
- The creative tension in collaboration is what God had in mind for the Church.
- It takes courage to have conversations across the aisle.
- Don’t stop there.
- Push forward to Samaria… the area where we are culturally, politically, and ethnically different.
- Don’t go to help. Go to learn.
- Learn the language of the people different than you.
- Learn to speak with authenticity.
- Immerse yourself in the culture even when you want to run.
- Don’t practice voyeurism… get engaged and become a part of what is going on.
- A PhD and Doctorate mean nothing if they aren’t relevant to people.
Where is Your Samaria?
- That is where God is calling you to go.
- That’s where you are supposed to be.
- We need to experience our own Pentecost.
- What you decide right here and right now may be the spark that lights a fire to transform your church.
- God wants to interrupt our previously scheduled program.
- We need to lead past every boundary that has ever held us back.
- We need new languages to speak with authenticity and credibility.
- We need to become the global church God has called us to be.
In today’s climate of social and economic uncertainty, conventional approaches to problem-solving don’t work anymore. “The traditional way of thinking our way into acting is rendered essentially useless,” says entrepreneurial thought leader, Len Schlesinger. “Action trumps everything.” A former executive in two Fortune 500 companies, Schlesinger believes that entrepreneurial activity, steeped in experiential learning, can transform the way leaders move forward in the face of unpredictability—and that entrepreneurial thinking can be codified and taught to anyone. Leaders hungry to stay ahead of the 21st century change curve are invited to unlock this entrepreneurial code for themselves and shore up their ministries or organizations for success, regardless of what the future may bring.
Office of the President, Babson College
Action Trumps Everything Babson Blog
Babson College Facebook Page
Len Schlesinger on Twitter
Babson College on Twitter
- A standard vision speech exists in every leadership course: the Martin Luther King Jr. “I Have a Dream Speech.”
- We try to figure out how we can have a vision just as compelling and articulated.
- Martin Luther King Jr. spent 3-4 years smashing the current reality before he could energize people with the vision for what could be.
- Bill Hybels defines leadership as the art of movingp people from “here” to “there.”
- You can’t get people “there” without being very clear about aspects of “here” that you personally find unacceptable.
- Show how unacceptable current reality is before you can bring people to a new, unknown reality.
- Entrepreneurship has the power to go a long way in providing for the kind of future we aspire we want to have.
- Believe in the future by creating first.
- Most stories being told about successful entrepreneurs are complete nonsense.
- When you look at the behavior of successful serial entrepreneurs over time, most entrepreneurs are good at reducing and spreading, not looking for it.
- Most entrepreneurs begin without a sharply defined vision.
- It’s hard to research the future… it’s hard to predict. It’s not time well spent.
- The half life of what you hear on the news won’t even withstand the half hour broadcast.
- Most people don’t have new big ideas, they just see something and figure out how to do it better.
- Our goal should be to make and find opportunities to create economic and social value everywhere.
- The first generation creates… the second generation enjoys… the third generation destroys.
- How can we build a successful legacy?
- Go to war with your business models and reinvent yourself.
- Don’t exclusively focus on economic outcomes.
- Deal with issues of economics, sustainability, and
- That requires examination and experimentation.
- We are all entrepreneurs, only too many of us don’t get to practice it.
- Move from self-editing to positive, forward action.
- Understand the natural limitations of everything we’ve learned.
- Entrepreneurs realize that you can’t predict the future.
- You simply see what is available to you and you act.
- The future is not a linear extrapolation of the past.
- If you can’t predict the future, create it.
- 80% of entrepreneurs favored a mode of action called “creaction” creation-oriented action.
- In the face of unknowability, what would rational behavior look like?
- You can sit and think or you can act.
- You can’t think your way into the future. You have to act.
- Take small steps forward with what you have at hand.
- We all have capacity to make a difference.
- Step onto firm ground: reality.
- Have friends and resources nearby to help.
- Start with things you care about.
- Don’t focus on where there’s a great opportunity… focus on what you’d like to do.
- Entrepreneurs are always doing what they want to do or what they need to do to get what they want.
- Act quickly with the need at hand.
- We live in a world of affordable loss.
- You can sell people or you can enroll people.
- Stop worrying about what you want to do and start worrying about what you want to do next.
- We’ve been educated to believe that failure is a dirty word.
- Failure doesn’t mean “game over;” it means try again with experience.
- You learned something that nobody else knows.
- Know what you want.
- Stop obsessing about all of the things you need to get the work done and start with what you’ve already got.
- Make reality your friend.
- Take steps based on your means and what you can afford to play to play.
- It’s not what you’re going to do, it’s what you’re going to do next.
- Little bets and baby steps are the way you win.
- Bring other people with you.
- Remain flexible in what you want and how you do it.